Support
Last Updated: October 15, 2026
Contact
Email support@swingview.ai. We answer within two business days. There is no phone support.
What to Include
- Your iPhone model and iOS version (Settings > General > About).
- The SwingView version (Settings in the app, at the bottom).
- What you did, what you expected, and what happened instead. A screen recording helps.
- For analysis problems: the club, camera position (face-on or down the line) and roughly when the swing was recorded. Do not email swing videos unless we ask.
Common Questions
The camera doesn't detect my swing. Stand so your whole body and the club are in frame, with the phone in portrait and steady. Live mode arms when you hold your address for about a second, then counts the next full swing.
Voice coaching doesn't start. Allow the microphone (Settings > SwingView) and check your connection; voice sessions need internet and end by themselves after 20 minutes.
Analysis says the daily limit is reached. Analyses are limited per device per day to keep the service available; the limit resets overnight.
I want to turn off AI processing. Settings > Data & privacy > AI analysis & coaching. Recording and playback keep working.
Your Data
To delete what SwingView holds on its servers, open the app's Settings > Data & privacy > Manage my data and tap Request data deletion, or email us from the address you want us to reply to. Contributed swing records are removed by an automatic job within about two days; everything else within 30 days. The full details are in the Privacy Policy; the terms are at Terms of Use.